Customer support
Answers to common questions, ways to pay, and what to do if your internet goes down.
What to try before calling
- Check in your account that the current month is paid.
- Unplug the router for 30 seconds and plug it back in.
- Make sure the PON light on the router is green.
- Still nothing? Call us or message us on WhatsApp and we'll test the line remotely.
Ways to pay
All you need is your contract number. Payments arrive instantly.
Frequently asked questions
How much does connection cost?
Connection is free for new customers: a technician runs the cable, installs the router and sets up Wi‑Fi.
How fast can you connect me?
Usually within 1–2 working days of your request if your building is in the coverage area.
How do I pay?
By card in your online account, at MilliÖN and E-manat terminals, through mobile banking or in cash at our office. You only need your contract number.
Can I watch TV without a set-top box?
Yes. Our HertzTV app runs on Smart TVs (Samsung, LG, Android TV), phones and tablets.
What if my internet goes down?
Restart the router. If that doesn't help, call our 24/7 support or message us on WhatsApp and we'll test the line remotely.
Can I change my plan?
Yes, at any time in your account or by phone. The new plan starts the next day.
Can I pause my contract while I'm away?
Yes, free of charge for up to 60 days a year. Request it in your account or by phone.